Dear Robyn,
Following reception of your correspondence dated May 1st, 2009, we contacted our security guard to clear the situation.
It is understandable that he doesn't remember all the tickets he gives in a week so he didn't recall the one he gave you. We have mentioned your plate number and since he notes every ticket he gives, he has been told that you might be going back and spend some time in the mall's stores. Therefore, hif he sees your car again, you won't get any ticket.
Also for your information, we would like to inform you that the security is done all over the shopping centre, meaning in the parking lot, on the second floor and in the backstreet. At the time you were looking for him, he was dealing with vandals in the backstreet explaining why you couldn't find him.
As you mentioned in your letter, people take the mall's parking for an incentive parking for the subway and part of our security guard's mandate is to reduce this kind of behaviour. We are thankful that you understand this situation and are confirming that you are more than welcome to the shopping centre at any time.
We thank you for your comprehension and please do not hesitate to contact us, should you require further information.
Best Regards,
Nathalie
Property Administrator
Tuesday, May 19, 2009
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